Terms of Service

These terms govern your use of koLink Chat at chat.getkolink.com. By creating an account, connecting a channel or using the service you agree to them. If you use koLink Chat for an organization, you confirm you can bind it to these terms.

koLink Chat is a shared inbox, a publishing tool, keyword automations and an AI agent for the channels you connect. What a channel can do depends on its platform: the AI agent answers Instagram and Messenger direct messages; comment-to-DM automations run on Instagram; publishing goes to Instagram, Facebook and Threads; WhatsApp templates are managed in koLink Chat and subject to Meta's review.

We may change, add or retire features. We will give notice before removing a feature you depend on whenever we reasonably can.

Keep your credentials secure and tell us promptly about any unauthorized use. You are responsible for what happens under your account and for the people you invite, and for the roles you give them.

The workspace owner controls the workspace, its channels, its data and its billing. Each workspace needs a person who can accept these terms for it.

• You must have the right to connect each channel and to process the conversations that arrive in your workspace.
• You follow the terms of every connected platform, including messaging windows and consent rules such as Meta's 24-hour messaging window, opt-out requests, and WhatsApp's template policies, and the laws that apply to your messages.
• You are responsible for how your team uses the inbox, automations, broadcasts and campaigns, and for the content you publish or send.
• You do not use koLink Chat to send spam, harass, deceive, infringe rights, distribute malware, or break the law, and you do not try to disrupt or probe the service.

The AI agent writes replies from the conversation and the knowledge you provide. It can be wrong. You decide where it is on, what it may answer and when it hands a conversation to a person, and you are responsible for the replies sent in your name. Review its work, keep your knowledge accurate, and do not rely on it for legal, medical or financial advice to your customers.

Usage limits of your plan apply to AI replies.

Meta and other platforms can change their APIs, apply rate limits, require review, or revoke access without notice. When that happens parts of koLink Chat may stop working for the affected channel until you reconnect or the platform restores access. We are not responsible for a platform's actions, and we may suspend a workspace that violates a connected platform's policies.

New workspaces start on the Free plan. Paid plans (Base and Pro, by the number of active contacts a month) are billed through Stripe, monthly or yearly, and renew until canceled; prices and limits are shown when you choose a plan. Some customers pay us directly under an agreement, and the plan then lasts until the date paid through. You can change plans or cancel in Billing; access continues until the end of the paid period, and amounts already paid are not refunded unless the law requires it.

If a payment fails we retry and give a grace period before some features are restricted. Taxes may be added where required.

You own your content and your customers' conversations. You give koLink Chat the limited right to host, process, transmit and display them only to operate and protect the service for you. How we handle personal data is described in our Privacy Policy.

You can disconnect channels, delete your workspace or delete your account at any time; here is how deletion works. We may suspend or end access if you breach these terms, if your use puts the service or others at risk, or if the law or a platform requires it. Where reasonable we will warn you first and give you time to export your data.

Sections that by their nature should survive ending, such as payment obligations, disclaimers and liability limits, do.

koLink Chat is provided “as is” and “as available”. We work hard to keep it reliable, but we do not promise it will be uninterrupted or error free, or that a platform will deliver every message or publish every post.

To the extent the law allows, koLink Chat is not liable for indirect or consequential losses, lost profits or lost data, and our total liability for a claim is limited to the fees you paid for the service in the twelve months before it. Nothing here limits liability that cannot be limited by law.

We may update these terms. We will note the date above and tell workspace owners about material changes in the product or by email; continuing to use koLink Chat after a change means you accept it.

Questions: use the support link in Settings, or reply to any email we send you.